Short-Term Rental Property Manager

New Orleans, LA
Full Time
Experienced
Short-Term Rental Property Manager

New Orleans Redevelopment Fund Companies (NORF) was founded in 2013 by Tulane University alumni Alex Hernandez and Mike Niemtzow to focus on tax-incentivized historic redevelopment and urban renewal in New Orleans. NORF Companies are focused on properties throughout the United States. Since 2013, NORF has acquired over sixty properties of various sizes and conditions – successfully restoring some of the more complex projects that others passed on. NORF Companies has earned a strong reputation for consistently delivering results on high-profile projects. Our organization is guided by a passion for excellence, and we are committed to innovation, collaboration, and delivering superior results that meet and exceed the needs of our clients and investors. We offer a well-balanced corporate culture that embraces diversity, nurtures professional growth, and rewards hard work.

NORF continues to improve communities by redeveloping historic buildings and revitalizing blighted neighborhoods while generating compelling risk-adjusted returns for our investors. NORF is based in New Orleans, Louisiana with operations in New York, Park City, and Miami.

New Orleans Redevelopment Fund Companies (NORF) is looking for a Short-Term Rental Property Manager located in our New Orleans, LA office. We are looking for an outgoing team member with great people and communication skills who is willing to do what it takes to get the job done!
The primary function of this role will be to manage the daily operations of a vacation/corporate rental business. You may be the ideal prospect if you are looking for an exciting career and want to match your skills and abilities with one of the nation's most unique real estate development firms.

What You'll Be Doing:
  • Responsibilities for the Short-Term Rental Property Manager
  • The primary function of this role will be to manage the daily operations of a short-term vacation/corporate rental business.
  • You will serve as the primary representative for client management and customer relations. In addition, you will also supervise the activities of the cleaning and maintenance staff to achieve the plans and objectives outlined by the company.
  • Be proficient with all aspects of short-term rental program contracts, required paperwork, and software.
  • Maximize rentals through proactive rate monitoring, discounts, and increases as supply and demand dictate.
  • Processing reservations, taking payments and inputting them into the reservation system, sending rental contracts, and ensuring they are fully executed and returned within 24 hours.
  • Responsible for 100% daily follow-up with same-day callbacks, email replies, and owner meetings.
  • Assist owners with questions regarding reservations, work orders, statements, and forms.
  • Oversees tasks pertaining to guest reservations (scheduling door codes, community access, sending check-in instructions, guest communication.
  • Performing property inspections (going to properties during check out to inspect cleaners and ensure no damage to the property from previous guests).
  • Advise owners of rental trends, amenities, and décor to remain competitive in the rental market.
  • Monitor and evaluate units, communicate issues to owners, and assist in resolutions, vendor estimates, and order items as needed.
  • Assist owners with renovation projects as needed, calendar blocks, vendor supervision, deadlines, and deliveries.
  • Enter units in our system, write enticing descriptions, take preliminary photos, and coordinate on-staff professional website photos.
  • Contact guests, make reservations, answer questions, and explain NORF short-term rental policies.
  • Obtain deposits for confirmations, final payments, and follow-up based on emails received from guests regarding reservations.
  • Assist with phones, make reservations, post checks, perform audits as needed, and act as a backup to cover days off and vacations.
  • Participate in the seven-day, 24-hour rotating on-call schedule for after-hours emergency calls.
  • Assist with front desk duties, arrivals, departures, guest issues, and questions.
  • Assist with reservationist's questions and training.
  • Assist with guest questions, luggage, packages, groceries, and special event assistance as needed.
  • Work with inspectors regarding unit inspections and guest issues.
  • Assist with developing and promoting a cutting-edge and competitive vacation rental program on a continual basis.
  • Oversee, maintain, and inspect all designated buildings and properties.
  • Coordinate ongoing maintenance and inspections to comply with all relevant laws, codes, and company policies.
  • Address tenant complaints, violations, and problems.
  • Prepare and maintain all records, correspondence, and files.
What We Are Looking For:
  • A bachelor's degree is highly preferred; equivalent work experience in short-term rental property management will be considered.
  • Proven success in securing short-term rental listings.
  • Excellent computer skills; must know how to utilize a software database to process information.
  • Comfortable with basic accounting, ledgers, income statements, and MS Excel.
  • Excellent verbal and written communication skills.
  • Strong organizational skills with the ability to multitask and prioritize tasks effectively.
  • Ability to handle conflict management situations professionally and calmly.
  • Works independently and shows leadership and confidence.
  • Prompt telephone availability (the type of person who responds to texts and calls immediately.
  • Available 7 days per week, including evenings, weekends, and holidays.
  • This position requires the ability to travel to various locations, therefore a reliable vehicle is needed.
  • Valid driver's license.
  • Highly proficient in Microsoft Office.
  • Proven ability to comply with operational policies and procedures, codes, and regulations.
  • Must be able to read, write, and speak fluent English.
  • Exceptional organizational, problem-solving, and interpersonal skills.
What you'll get in return:
  • Competitive salary 
  • Opportunity to grow with an industry leader
  • Complete benefits package to include Health Insurance, Dental, and Vision
New Orleans Redevelopment Fund Companies (NORF) is an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability status, protected veteran status, genetic information, or any other criteria protected by federal, state, or local law.
New Orleans Redevelopment Fund Companies (NORF) is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer

 
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